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Accessibility Statement

This website is run by Sutton Council. We want as many people as possible to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using text to speech software

  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

  • Change colours, contrast levels and fonts (via the browser settings)

  • Our website uses Google translate to offer information in other languages.

Some extra information accessible via our website is in Portable Document Format (PDF). You need Adobe Acrobat Reader to read these files, you can download Acrobat Reader free of charge from the Adobe website. Adobe also provide tools to convert PDF documents into plain text or plain HTML documents to help provide accessible information to people with sight difficulties:

We've also made the website text as simple as possible to understand.

For more information, visit the AbilityNet website for more advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Links to older PDF documents aren't fully accessible to screen reader software and may not have good text to colour contracts.

  • some online forms linked from this website are difficult to navigate using just a keyboard

  • content and functionality provided by third party suppliers may not be fully accessible.

  • online maps are not fully accessible with screen readers and cannot be fully navigated using a keyboard.

  • the text will not reflow in a single column when you change the size of the browser window

  • you cannot modify the line height or spacing of text

  • videos added to the website may not have captions

  • Some pages and document attachments are not written in plain English.

  • Some images do not have image descriptions

  • This website requires Javascript to be enabled on your browser to use functionality and access content

What to do if you can't access parts of this website If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Complete our Sutton Information Hub Contact form

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email the Sutton Information Hub team or complete our Sutton Information Hub Contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Sutton Council is committed to making the Sutton Information Hub website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. Non-accessible content Non-compliance with the accessibility regulations:

  • some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Content that's not within the scope of the accessibility regulations

PDFs and other downloadable documents published before 23 September 2018 The accessibility regulations (legislation.gov.uk) does not require PDFs or other documents published before 23 September 2018 to be in an accessible format if they're not essential to providing our services.

Third-party applications Sutton Council requires that any new third-party systems commissioned by the council are Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of the control of the Sutton Information Hub website and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:

  • Sutton Childcare Directory

The council monitors the accessibility of these sites and asks suppliers to fix accessibility issues that arise.

Using Third-party content or functionality on our website

We feature 3rd party content or functionality on our website, including:

  • survey tools to collect feedback from users

  • insight tools which tell us how people are using the website

  • applications for creating forms and storing data.

Where we choose to feature 3rd party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where we are legally required to feature 3rd party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements

What we're doing to improve accessibility

  • we are committed to replacing older PDF/Word documents with web pages and with online forms

  • we regularly monitor the accessibility of the website ensuing as far as possible the site is compliant with WCAG 2.1 AA standards

  • we review all service content to ensure it is updated, easy to understand and accessible

Preparation of this accessibility statement This statement was prepared on 23 May 2022 and will be reviewed again in May 2023.