Broadband support for Sutton residents

Get help switching to a social broadband tariff

If you receive qualifying government support, you may be eligible for a social broadband tariff. These are cheaper broadband packages offered by participating providers to help make internet access more affordable.

FasterBroadband runs a free, not-for-profit comparison of social broadband tariffs from major broadband providers and smaller independent networks.

Eligibility for social broadband tariffs includes:

• Universal Credit

• Pension Credit

• Income Support

• Income-based Jobseeker’s Allowance (JSA)

• Income-based Employment and Support Allowance (ESA)

• Personal Independence Payment (PIP)

• Attendance Allowance

• Care leavers

The service also explains:

• How social tariffs differ from standard broadband packages

• How long you can remain on a social tariff

• What to do if you are already in a broadband contract but are experiencing financial difficulty

• Which providers offer flexible options, including rolling contracts or services without a credit check

If you are concerned that the speed offered by a social tariff may not be enough for your household, the Broadband Usage Calculator on our website can help. It asks about how your household uses the internet, including streaming, working from home, gaming and downloads, as well as the number of people sharing the connection. It then estimates your monthly broadband usage and the type of speed you may need, helping you avoid paying for a faster service than your household requires.

If you are not eligible for a social tariff and are currently out of contract, you could be paying more for your broadband than necessary. With One Touch Switch, changing providers is straightforward. Simply enter your postcode into our Broadband availability checker on our website to see the broadband options in your area. Choose the deal that best suits your needs and your new provider will arrange the switch, so there is no need to contact your existing provider.

You can check the broadband speeds available in Sutton and the estimated broadband connection speed for your address using our broadband speed availability checker. The tool identifies the types of broadband connection available at your property, the speeds your address could receive and whether full fibre broadband is an option.

FasterBroadband also provides support for the move from traditional landlines to Digital Voice. The Digital Voice support tool provides a simple checklist for people who use their landline, telecare, medical alarms or other connected equipment before the old copper phone network is switched off in January 2027.