Sutton Healthy Homes

Sutton Healthy Homes is funded by Sutton Council and delivered by local not-for-profit partners Thinking Works.

The service is open to anyone who is over 65, or has a long term condition or disability, or who has a low income

Support is delivered by email, telephone, and home visits for Sutton residents as well as residents of Kingston, Richmond, Wandsworth and Merton. The service supports over 2000 households a year.  

​During 2023-2024, Thinking Works helped service users save an average of £435 per property with 98% of clients that gave feedback stating they would recommend the service.

What is the service?

Our Healthy Homes service is funded by the Local Authority and is there to help vulnerable residents save energy and be warm and well.

What does the service provide?

Due to extraordinarily high demand, we are splitting support into 2 stages: 1 = crisis support by phone, and 2 = home visit with our usual offering.

STAGE 1: Crisis Support – by phone

• Fuel vouchers – for those with a prepay meter

• Emergency heating repairs (homeowners only)

•  Referrals for insulation and heating grants (via Sustainable Warmth and Warmer Homes 3, and subject to available funding)

• Support applying to the Household Support Fund (where available, till the 1/9/22)

STEGE 2: Standard Support – by home visit (Covid restrictions permitting)

• FREE carbon monoxide detector (CO alarm)*

• FREE LED bulb x4

• FREE radiator reflector panels for 3 radiators on external walls*

• Specialist advice on lowering your heating bills whilst keeping warm

• Advice on energy and water bill tariff discounts including the 50% Water Help discount and the Warm Home Discount (where available)

• Assessments for grants for insulation and heating works**

• Referrals for benefit checks

• Advice on health and wellbeing services in the borough

• Referrals for FREE smoke alarms

Who’s eligible? Anyone in the boroughs of Kingston, Merton, Sutton, Richmond, and Wandsworth who:

• Is 65 years old or over OR

• Has a long-term condition or disability OR

• Has a low income (this varies depending on occupancy but use £15,000 per occupant as a rule of thumb)

• Is getting support from a frontline council or third-party service such as Occupational Therapy, Social Services, Age UK, and CAB

• How do I access the service? To make a booking or referral, please call, text, or email details using the contacts below. Email is preferable. Please include:

1. Full name

2. Address and postcode

3. Contact telephone number

4. Brief outline of the reason for the booking or referral (e.g. “high gas bill” or “home very cold” etc.)

Freephone: 0800 118 23 27

Text: 07928 394 482 Email: enquiries@thinkingworks.co.uk