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Information and Advice for older people, their families and carers

Our Community Support team support people 50+ with regulated Information and Advice, action plans, support and getting access to appropriate national and local services. We can help you think about "What matters to me?" and work with you to manage and overcome challenges in your circumstances.

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What is this service?

Topics we cover:

Our trained advisers can help you with the following topics:

Social care - such as finding a care home or getting some help at home, and how it's funded.

Your income - including free Income Maximisation checks, help with applying for benefits and pension advice, and appeals.

Your home - information on housing options, staying safe and warm at home, home adaptations and how to prevent falls.

Your health - including information on age-related health conditions and dealing with health services.

Legal matters - help to access support with wills, Power of Attorney, and how to deal with an estate.

Local services - information on services available in Sutton, and how to access them.

Transport - travel options available in Sutton, help to apply for Oyster 60+, Taxi Cards, Freedom Passes, Blue Badges and booking online private hire vehicles.

What we offer?

  • 9:00-13:00 / 14:00-16:30 Monday to Friday phone calls with trained members of staff to support you
  • Email service in which you can ask any questions or seek advice
  • In-Person meetings at our office for advice and support (Must be booked in advance)
  • Home Visits for those who are housebound and unable to leave their home
  • free confidential advice round areas of health, housing, care, income, local services and more, either on a short term or providing longer term support to help you gain the confidence, support and information needed to live independently
  • Support to access healthy, socially engaged later life goals
  • Support to empower older residents to set goals for practical gains and wellbeing
  • Access to accurate and trustworthy information, resources and support

Good to know

What people say

Thanks to members of your staff for Superlative support, much, much appreciated.

Location

Age UK Sutton

Location

Sutton Gate
1 Carshalton Road

Sutton, SM1 4LE

London

SM1 4LE

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Date and time

Every Monday 09:0017:30

Every Tuesday 09:0017:30

Every Wednesday 09:0017:30

Every Thursday 09:0017:30

Every Friday 09:0017:30

Accessibility

  • Wheelchair accessible
  • Hearing loop

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