Age UK offers a wide variety of Help at Home services for Sutton's elderly residents, with trained support workers individually matched to customers based on needs discussed in an assessment - Ranging from doing groceries for housebound residents, all the way to help around the house with cleaning.
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Once an assessment is completed, we will identify a support worker who can meet your requirements. We think it's very important for you to have a good rapport with your support worker. We take great care when making a match, taking into consideration personality and requirements.
Our support workers are directly employed by Age UK Sutton. They are reference-checked, personally interviewed by a senior manager and are police vetted by undergoing a DBS (Disclosure & Barring Service) check prior to commencing their role. Additionally, to ensure service standards are maintained, we monitor your relationship with your support worker
Your support plan can be reviewed at any time. If your circumstances or requirements change, you can contact us for a review, but we will always maintain regular contact with you, to ensure the services is progressing according to your wishes.
We strive to maintain competitive rates that are affordable for our clients, while still allowing us to cover the costs of providing the service. We help clients to apply for Attendance Allowance to help cover the cost of the service, as well as other benefits to ensure they receive everything they are entitled to.
The services charges £24.58 per hour. The minimum number of hours per month is four hours - these can be delivered weekly or fortnightly. Payments for the service are collected monthly in arrears by Direct Debit on or around the end of each month.
If you'd like to take up our Help at Home service, an appointment will be made for our social care assessor to visit you at home to complete a holistic assessment and discuss your needs, hours, cost and any other requirements.
You have 14 days from entering into a service contract in which you can cancel your contract. A cancellation request will be accepted at any time within this period.
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