You Said, We Did: Our Response to Your Feedback Archive

About this page

This page contains older examples of feedback and actions from previous years.

These items may no longer reflect current services or priorities, but they show how feedback has helped shape the Local Offer over time.

For the latest updates, please visit the main You Said, We Did page.

Previous Updates (Summary)

Improving access to information

You said: Information should be up to date

• We did: Introduced regular content reviews and checks across the website

You said: The purpose of the website is not clear

• We did: Developed a clearer strapline to explain the Local Offer

Communication with professionals

You said: School nurses were not always aware of local updates

• We did: Introduced regular newsletters to share updates with health professionals

Accessibility improvements

You said: Some formats were not accessible (e.g. flowcharts)

• We did: Began converting content into more accessible formats with supporting descriptions

Developing key SEND areas

You said: Preparation for adulthood needed clearer information

• We did: Expanded and promoted dedicated Preparing for Adulthood content

You said: Early Years processes were unclear or delayed

• We did: Developed Early Years information and resource pages

Notes

• The actions listed above reflect work completed in previous phases of the Local Offer

• Many of these improvements have since been built upon or integrated into current services

Looking for current updates?

👉 Visit the latest You Said, We Did page for recent feedback and actions