You Said, We Did: Our Response to Your Feedback

Introduction

We are committed to improving Sutton’s SEND Local Offer based on feedback from children and young people, parents, carers and professionals.

This page shows how we have listened and what actions we have taken in response.

Latest Updates

March 2026

You said: Parent carers shared their experiences and priorities through Sutton Parent Carers Moving On listening events, highlighting challenges around transition, adult services, and access to information.

• What we’re doing: We are reviewing this feedback to improve information within the SEND Local Offer, particularly around transition to adulthood, understanding services, and access to support. Work is underway with partners to identify where clearer guidance and resources can be developed.

Pre March2026

You said: Families need more flexible session times

• We did: We are developing a programme of both afternoon and evening sessions to improve accessibility.

You said: Coffee mornings should stay informal and supportive

• We did: We are introducing a balanced approach, with some sessions remaining parent-led and others including professionals.

You said: It’s difficult to understand key processes (e.g. EHCPs, financial assessments)

• We did: We are planning targeted information sessions and drop-ins with professionals.

You said: Information about key school years isn’t clear

• We did: We are working with partners to improve information shared from Year 8 onwards.

You said: Updates don’t always reach families

• We did: We are improving how updates are shared, including better use of social media and partner networks.

What We’ve Improved

Access to information

• Simplified website content and added videos

• Improved search and navigation

• Introduced a SEND glossary

• Reduced duplication across pages

Communication and awareness

• Increased social media updates

• Created regular coffee mornings and drop-ins

• Provided printed information on request

• Promoted the Local Offer through schools and events

Support for families

• Added SEND explainer videos

• Improved signposting to services and support

• Developed resources for families waiting for services

• Expanded information on preparing for adulthood

Website accessibility

• Improved layout and readability

• Added more visuals and clearer structure

• Reviewed accessibility standards

• Provided alternatives to PDFs where possible

Ongoing Work

We continue to work with partners and families to:

• Improve accessibility and usability of the website

• Increase awareness of local services

• Expand information for under 5s and transition stages

• Ensure more local organisations are included

• Strengthen how we gather and respond to feedback

Previous Updates

Earlier feedback and responses are available in our archive: You Said, We Did: Our Response to Your Feedback Archive

Share your feedback

We welcome your views to help keep improving the Local Offer.

• Complete our Feedback Form [External Link]

• Email localoffer@sutton.gov.uk