You Said, We Did: Our Response to Your Feedback

Introduction

We are committed to improving Sutton’s SEND Local Offer based on feedback from children and young people, parents, carers and professionals.

This page shows how we have listened and what actions we have taken in response.

Latest Updates

August 2026

Parent and Carer Feedback from the London Marathon Foundation Summer Athletics Day

In August 2026, parents and carers attending the London Marathon Foundation Summer Athletics Day shared their views on what helps children and young people stay healthy and active, and what challenges they face in accessing local opportunities. Families highlighted the importance of affordable, inclusive activities, clear information about what is available locally, and opportunities that are accessible to children and young people with SEND.

You said: Families need better information about local activities, services and opportunities.

• What we're doing: We continue to develop and maintain the SEND Local Offer, bringing together information about local services, activities and support in one place.

You said: Children and young people with SEND can face barriers to taking part in activities.

• What we're doing: We are continuing to promote inclusive opportunities through the SEND Local Offer and share information provided by local activity providers and community organisations.

You said: Cost can make it difficult for families to access activities.

• What we're doing: We will continue to signpost families to free and low-cost opportunities where information is available.

You said: More activities are needed throughout the year, not just during school holidays.

• What we're doing: We are sharing this feedback with partners and will continue to promote year-round opportunities through the Local Offer.

You said: Transport and accessibility can make it difficult to attend activities.

• What we're doing: We are using this feedback to inform ongoing discussions with partners about improving access to local opportunities.

You said: Families would like more opportunities to be active together.

• What we're doing: We continue to promote family-friendly activities and events shared with us by local providers and community partners.

This feedback helps us understand what matters most to families and will be considered alongside other engagement activities as part of the ongoing development of information, support and opportunities available through the SEND Local Offer.

March 2026

You said: Parent carers shared their experiences and priorities through Sutton Parent Carers Moving On listening events, highlighting challenges around transition, adult services, and access to information.

• What we’re doing: We are reviewing this feedback to improve information within the SEND Local Offer, particularly around transition to adulthood, understanding services, and access to support. Work is underway with partners to identify where clearer guidance and resources can be developed.

Pre March 2026

You said: Families need more flexible session times

• We did: We are developing a programme of both afternoon and evening sessions to improve accessibility.

You said: Coffee mornings should stay informal and supportive

• We did: We are introducing a balanced approach, with some sessions remaining parent-led and others including professionals.

You said: It’s difficult to understand key processes (e.g. EHCPs, financial assessments)

• We did: We are planning targeted information sessions and drop-ins with professionals.

You said: Information about key school years isn’t clear

• We did: We are working with partners to improve information shared from Year 8 onwards.

You said: Updates don’t always reach families

• We did: We are improving how updates are shared, including better use of social media and partner networks.

What We’ve Improved

Access to information

• Simplified website content and added videos

• Improved search and navigation

• Introduced a SEND glossary

• Reduced duplication across pages

Communication and awareness

• Increased social media updates

• Created regular coffee mornings and drop-ins

• Provided printed information on request

• Promoted the Local Offer through schools and events

Support for families

• Added SEND explainer videos

• Improved signposting to services and support

• Developed resources for families waiting for services

• Expanded information on preparing for adulthood

Website accessibility

• Improved layout and readability

• Added more visuals and clearer structure

• Reviewed accessibility standards

• Provided alternatives to PDFs where possible

Ongoing Work

We continue to work with partners and families to:

• Improve accessibility and usability of the website

• Increase awareness of local services

• Expand information for under 5s and transition stages

• Ensure more local organisations are included

• Strengthen how we gather and respond to feedback

Previous Updates

Earlier feedback and responses are available in our archive: You Said, We Did: Our Response to Your Feedback Archive

Share your feedback

We welcome your views to help keep improving the Local Offer.

• Complete our Feedback Form [External Link]

• Email localoffer@sutton.gov.uk