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Free Early Education and Childcare Complaints Procedure

Find out about the complaints process if you are not happy about the Childcare and Free Entitlement Funding you recieve.

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In the event you are unhappy with the delivery of the Free Early Education and Childcare Entitlement you receive from a childcare provider in Sutton, in the first instance, you should raise your concerns directly with the childcare provider.

If you are unsatisfied with the response you receive from your childcare provider and you still have a concern regarding the delivery of the Free Early Education and Childcare Entitlements, please contact Sutton Family Information service 020 8770 6000 for advice and/or complete the online complaints form [External Link].

On receipt of a complaint, the Free Early Education and Childcare Entitlement team will provide you with an initial response within 14 days.

Not happy with how your complaint has been dealt with?

If you are not happy with the way your complaint is handled by the Free Early Education and Childcare Entitlement team, you may make a formal complaint to the Council's Corporate Customer Care Team London Borough of Sutton, Civic Offices, St Nicholas Way, Sutton, SM1 1EA. They can also be contacted by clicking the button below - which takes you to an online form - or calling them on 020 8770 5070.


Email the Corporate Complaints Team