Comments, Compliments and Complaints
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15.1. The Council constantly strives to improve the Assisted Travel Service and welcomes comments from parents, carers, young people and college staff on any issue relating to the service.
15.2. Comments or concerns about operational issues should be addressed to the relevant bus or taxi provider in the first instance. In the event that the provider cannot resolve the concern, the issue should be escalated to the Cognus Assisted Travel Team for resolution.
Formal complaints will be managed in line with the Council’s complaints procedures. View the Cognus complaints procedures [External Link].
Travel Assistance Policy for Learners aged 16 to 25
- Who This Policy Applies To
- Free and Discounted Travel
- Eligibility for Travel Assistance
- Parental Support and Responsibilities
- Financial Support for Post-16 Learners
- Travel Assistance options
- Charging Policy for Young People of Sixth Form Age (16-19)
- Travel Assistance for Young Adults Over the Age of 19 with EHC Plan
- Applying for Travel Assistance from the Council
- The Decision Review Process
- Provision of Travel Assistance
- Service Standards
- Safeguarding
- Comments, Compliments and Complaints