Feedback and Complaints: How to Reach Us About the SEND Local Offer

Making a Complaint

If you are unhappy with a service provided by Sutton Council, you should tell a member of staff or the service manager. This includes the service provided by commissioned partners. You should speak to a member of staff as soon as you can and they will see if they can resolve the issues.

Sutton Council - If you feel that a Sutton Council service hasn’t been properly delivered, you can make a complaint. Please note your complaint should be about something that has happened in the last 12 months. To find out how to make a complaint, visit the complaints page on the London Borough of Sutton's website [External Link].

Cognus - For formal complaints about an education service a child has received, please contact Cognus. You can do this using their formal complaints process. To find out more, visit Cognus' Feedback and Complaints page [External Link].

Help with Disagreements

You can also access disagreement resolution. This is free independent support and advice for all parents, carers and young people. This is available through the SEND Information, Advice and Support Service (SIASS). For more information, visit the SIASS website [External Link].

If you are a looked after young person with a child protection plan and aged 8+ you can request support from an advocate. Ask your social worker for further details.